Frequently Asked Questions
Everything you need to know about our platform.
How do I book an appointment?
Simply create a free account, browse our list of top-rated doctors, pick your preferred date and time, and confirm your booking. It takes less than 2 minutes.
Are the video consultations secure?
Yes, entirely. We use end-to-end HIPAA-compliant encryption for all our video streams and chat services between you and your healthcare professional.
What happens if I miss my appointment?
You are eligible to reschedule your offline or online appointment up to 12 hours before the given slot. Missed slots without prior notice may incur a small penalty.
Can I access my digital prescriptions later?
Absolutely. Your complete medical history, including scanned diagnostic reports and doctor prescriptions, remains safely stored on your Patient Dashboard.